Refund and Return Policy
Refund & Return Policy
Last updated: August 1, 2026
At makediy, we want every customer to enjoy their DIY experience. If there is any issue with your order, please contact us and we will do our best to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
After reviewing your request, we may offer:
- A replacement item
- A partial refund
- A full refund (depending on the situation)
Returns
Due to the nature of our handmade DIY products and opened accessories, we generally do not accept returns for items that are:
- Used or opened
- Missing original packaging
- Damaged by the customer
- Changed mind after purchase
However, please contact us if you have any concerns. We will review each case individually.
Cancellation Policy
Orders can be canceled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests may not be accepted.
Refund Processing
Approved refunds will be processed within 5-10 business days after confirmation.
Refunds will be issued to the original payment method.
Contact Us
If you have any questions regarding your order, please contact us:
Email: makediyglobal@gmail.com
We are always happy to help 💛